How deposits, cancellations, project pauses, and refunds are handled.
Last updated: 30 June 2026
Because our work is service-based and custom to each client, refunds are handled according to project stage, work completed, third-party costs, and the terms agreed in the quote or proposal.
Deposits secure project time, planning, research, administration, and early creative work. Deposits are generally non-refundable once work has started, unless otherwise agreed in writing.
If a client cancels a project after work has started, any refund will be calculated after deducting completed work, planning time, communication, purchased assets, third-party fees, and administrative costs.
Payments for completed, delivered, approved, or partially approved work are not refundable. This includes design concepts, drafts, layouts, strategy work, content, development work, reports, campaigns, and consultation time already provided.
Creative projects include reasonable revision rounds according to the agreed scope. A request for changes does not automatically qualify for a refund. We will first work to resolve concerns through revisions, clarification, or scope adjustment.
Fees paid to third parties, including hosting, domains, paid fonts, stock assets, plugins, printing, advertising spend, courier costs, or outsourced production, are non-refundable once purchased or committed.
If a project is delayed because feedback, content, approvals, access, or required information is not supplied, the project may be rescheduled. Delays caused by missing client input do not qualify for a refund.
Refund requests must be sent to [email protected] with the project name, invoice details, reason for the request, and any supporting information.
