A structured chatbot and onboarding system designed to guide vehicle pawn clients through application, document submission, and review.
DriveIt Namibia needed a more organised way to receive and process vehicle pawn enquiries. Clients were submitting incomplete information via WhatsApp, creating delays and making it hard for staff to assess applications quickly.
The process was broken down into a clear conversational journey. Instead of overwhelming users with a long form, the chatbot flow guides them step by step. The backend system was planned to organise submissions by client, vehicle, documents, and application status.
A WhatsApp chatbot flow combined with a web-based admin dashboard that organises client applications, vehicle details, documents, and status tracking in one structured system.
The project helped turn a scattered enquiry process into a structured onboarding system. It improved professionalism, reduced missing information, and made it easier for staff to manage applications.
